Terms of Service

1. Who you are contracting with

WhoImports is operated by Visual Stack Inc., a corporation organised in the United States and based in Miami, Florida ("we", "us"). These terms govern every report, dataset, list, monitoring cycle and related service we supply ("the deliverables"). Placing an order or using a deliverable means you accept them.

2. What your licence allows

On payment, we grant you a non-exclusive, non-transferable licence to use the deliverable inside your own organisation, for your own commercial development. That includes analysing it, contacting the companies identified in it, and sharing it internally with colleagues who need it for the same purpose.

The licence is perpetual for the deliverable as supplied. It does not entitle you to updates unless you have an active monitoring add-on.

3. What it does not allow

You also agree not to:

• use the deliverable to build, train, populate or improve a competing database, directory or data product;
• incorporate it into any product or service you offer to third parties;
• use it for bulk unsolicited messaging, or in any way that breaches applicable anti-spam or electronic communications law;
• use it to make decisions about a natural person's credit, employment, insurance or housing — the deliverables are not consumer reports and must not be used as such;
• scrape, crawl or systematically extract data from our website beyond normal browsing;
• remove or obscure any attribution, watermark or record identifier we include.

4. Your obligations when you contact a company

This section matters more than most people expect, so we are stating it plainly.

When you use a deliverable to contact a company, you decide who to contact, what to say and how often. For that outreach you act on your own account and you are responsible for complying with the law that applies to it — including data protection, electronic marketing and anti-spam rules in your jurisdiction and in the recipient's.

You agree to honour any opt-out, unsubscribe or erasure request you receive directly, and to keep your own suppression list. We are not able to do that on your behalf, because we do not see or control your outreach.

Where a deliverable identifies an individual, you agree to use that information solely to make a business approach to that individual in their professional capacity, and to delete it on request.

5. Accuracy and no warranty

The deliverables are compiled from third-party licensed sources, official registers and publicly available information. We apply care and we publish our methodology and measured coverage rates so you can judge the product before you buy.

Even so, the deliverables are supplied "as is" and "as available". We do not warrant that they are complete, accurate, current or fit for a particular purpose, and we disclaim all implied warranties to the fullest extent the law allows. Customs and register data contains errors, gaps and lags at source; a company may have changed address, ownership, activity or status since capture.

If a deliverable contains a material error, tell us within 30 days and we will correct and reissue it at no charge. That is your primary remedy.

5b. What each market covers, and what it does not

Coverage is not the same in the three markets, and the differences are structural — they come from what each country's law and each register allow us to hold, not from how much work we have put in. By subscribing you confirm you have read this clause.

Brazil in particular. Brazilian law protects transaction-level customs detail, so we do not hold shipment records or company-level import values there. The product-level layer comes from the official importers catalogue, and the country's product-level trade series was discontinued in 2021. The practical consequence is that a search by tariff code in Brazil returns results drawn from 7,029 companies — roughly 13% of the Brazilian directory — while the remaining 47,007 are reachable by company name or CNPJ, with their registers and contact details.

We state this on the pricing page, in the frequently asked questions and inside the dashboard itself, before and after payment. A subscription to the Brazilian market is not refundable on the ground that tariff-code search does not cover the whole directory, because that limit is disclosed in advance in all three places. If Brazil by tariff code is central to your work and this is not clear to you before subscribing, write to hello@whoimports.com and we will tell you plainly whether the product fits.

Contact details. Not every company carries every channel. Measured across the whole directory: 114,837 of 136,234 companies (84%) carry at least one of telephone, email or website, and 56,328 carry a named commercial contact. Coverage per channel and per market is published in the methodology and is a description of the current state of the data, not a level we undertake to maintain.

6. No guarantee of commercial results

We identify companies that have imported products in your category. We do not promise that any of them will reply, negotiate, buy from you, or be a suitable partner. We do not vet their creditworthiness, solvency or conduct, and nothing we supply is a recommendation to trade with anyone. Commercial due diligence remains yours.

7. Limitation of liability

To the fullest extent permitted by law, our total aggregate liability arising out of or relating to these terms or any deliverable is limited to the amount you actually paid us for that deliverable in the twelve months before the claim.

We are not liable for indirect, incidental, special, consequential or punitive damages, nor for lost profits, lost revenue, lost business opportunity, wasted expenditure or loss of data, even if we were advised such loss was possible.

Nothing in these terms excludes liability that cannot lawfully be excluded, including for fraud or wilful misconduct.

8. Payment, refunds and cancellation

• Prices are in US dollars and exclude any tax, duty or bank charge applicable in your country, which is yours to pay.
• One-off deliverables are payable in advance unless we agree otherwise in writing.
• Because a deliverable is bespoke digital content prepared for you, it is non-refundable once delivered, except where it contains a material error we cannot correct. Ask for the free sample first; it exists precisely so you can judge quality before paying.
• The monitoring add-on is billed per quarterly cycle in advance. You may cancel before the next cycle begins; cycles already started are not pro-rated.
• We may suspend delivery on non-payment.

8b. Dashboard subscriptions

These terms apply to the monthly and annual dashboard plans, in addition to the general terms above.

• One market per subscription. A subscription gives access to one of Mexico, Argentina or Brazil, chosen when you subscribe. You may change the market once per billing month. Access to more than one market at a time is a separate arrangement.
• Billing and renewal. Monthly plans renew every month and annual plans every year, automatically, on the anniversary of the day you subscribed, until cancelled.
• Cancellation. You may cancel at any time, yourself, from the billing portal linked in your dashboard — the same number of steps it took to subscribe. Cancellation takes effect at the end of the period you have already paid for; you keep access until then. We do not pro-rate or refund a period already started, because access to the data cannot be returned once it has been read.
• Reading is unmetered; taking copies is not. Monthly plans are read-on-screen and include no export. Annual plans include twelve exports per year. An export means the complete result of one search, up to a stated maximum number of rows shown in the dashboard at the time. Unused exports do not carry over into the next year.
• Systematic extraction ends the account. Automated collection, scripted paging, or reconstructing the database by repeated or sliced searches is a breach of the licence in clause 3, whether or not it stays within the export allowance. Where we find it, we may end the subscription immediately and without refund. Every search is logged against your account.
• Founding member pricing. Where a subscription is taken at a founding rate, that rate applies to the base plan for the market you subscribed to, on either billing interval, for as long as the subscription stays continuously active. It does not extend to additional markets, additional users, additional products, or plans introduced later, and it does not survive a cancellation: a subscription that lapses and is restarted is priced at the rate in force on the day it restarts.
• Price changes. Outside a founding rate, we may change prices with at least 30 days' notice by email, effective from your next renewal. If you do not accept the new price, cancel before that renewal.
• What we do not promise about availability. The dashboard is provided without an uptime commitment. Planned maintenance and source outages happen; they do not extend the billing period.
• Coverage may change. Sources are licensed and public registers, and both change. Coverage may go up or down during your subscription. Clause 5b describes the current state, not a level we undertake to maintain. Where a source is lost entirely and materially reduces what you subscribed to, tell us and we will end the subscription and refund the unused part of an annual period.

9. Governing law and general terms

These terms are governed by the laws of the State of Florida, United States, without regard to conflict-of-laws rules. The state and federal courts located in Miami-Dade County, Florida have exclusive jurisdiction, and you consent to that venue.

We may update these terms; the version in force is the one published here on the date of your order. If any provision is held unenforceable, the rest remains in effect. These terms, together with the order they relate to, are the entire agreement between us, and supersede any prior discussion.

Questions: hello@whoimports.com · +1 (305) 404-6438.